ckvip Privacy Policy

This privacy policy ("Policy") applies to all users ("you", "your") of the ckvip platform ("we", "our"). This policy takes effect when you use the ckvip website, register an account, make a deposit, or use any of our services.

ckvip is a mobile-first online gaming platform for players in Bangladesh. Please read this privacy policy carefully before using our services. Continued use of the services will be considered your agreement to this policy.

This policy should be read together with our Terms and Conditions. In case of any conflict, this privacy policy will take precedence.

When creating an account and using services on ckvip, we may collect the following types of information:

a) Identity Information

• Full name, date of birth, and gender
• National ID number or passport number (for age verification)
• Address — district, division, and postal code

b) Contact Information

• Mobile number (for bKash, Nagad, Rocket, or Upay verification)
• Email address

c) Financial Information

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Transaction history — deposits, withdrawals, and bonus activity
• Balance and wagering records

d) Technical Information

• IP address and device identifier
• Browser type and operating system
• Login time and session information
• Games used and betting activity

We collect and use your information only for the following purposes:

The security of your personal information is our top priority. ckvip maintains the following security measures:

• SSL Encryption: 256-bit SSL encryption technology is used for all data transfers.
• Secure Servers: Your information is stored on secure servers with firewall and access control systems.
• Limited Access: Only authorized staff can access the information they need.
• Regular Audits: Our data security systems are regularly reviewed and updated.
• Password Hashing: Your password is never stored directly — only an encrypted hash is stored.

Please keep in mind that no method on the internet is 100% secure. It is your responsibility to keep your account password confidential and to contact us immediately if you notice any suspicious activity.

ckvip does not sell your personal information. However, in some cases information may be shared with third parties in order to provide our services:

• Payment Providers: Necessary information is shared for verification of bKash, Nagad, Rocket, and Upay transactions.
• Service Providers: Technology, analytics, and security partners who help keep our services running.
• Legal Obligations: Information may be provided in response to a court order or a lawful request from a government authority.
• Fraud Prevention: Necessary information may be provided to relevant authorities for investigations or to prevent fraud.

We enter into agreements with third parties to ensure they use your information only for the specified purposes and comply with the standards of this policy.

The ckvip website uses cookies and similar technologies that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: For maintaining login sessions and ensuring security.
• Functional Cookies: For remembering your preferences and language settings.
• Analytics Cookies: For analyzing user behavior to improve the platform.

You can control or disable cookies from your browser settings, however some services may not function properly as a result.

ckvip retains your personal information according to the following periods:

• Active Account: All information is retained for as long as the account remains active.
• Transaction Records: Financial information is retained for a minimum of five years.
• Closed Account: After an account is closed, certain information may be retained for a defined period as required by legal obligations.
• Marketing Data: If you opt out, marketing communications are stopped immediately.

Once the defined retention period has passed, data is deleted or anonymized by secure methods.

As a ckvip user, you have the following rights:

To exercise these rights, contact us via live chat or email.

ckvip services are for those aged 21 or above only. We do not intentionally collect any information from minors.

If we become aware that a minor has created an account or provided information, we will immediately close that account and delete all associated information.

If you become aware of an account belonging to a minor, please contact us. For more information, visit our Responsible Gaming page.

Your information may be transferred to servers outside Bangladesh for processing purposes. In such cases we ensure that:

• Adequate data protection measures exist in the destination country.
• The receiving party complies with standards equivalent to this privacy policy.
• International data protection standards are followed.

ckvip reserves the right to change or update this privacy policy as needed. If any significant changes occur:

• A notice will be published on the website.
• A notice may be sent to your registered email.
• The "Last Updated" date at the top of the policy will be changed.

Continued use of the services after a change will be considered your agreement to the new policy. You are advised to review this page regularly.